Strengthen Your Reputation with Confidence
Reputation Builder brings all your reviews, feedback, and insights into one powerful platform. Monitor customer sentiment, respond with ease using AI, and highlight your best reviews on your website. From private feedback forms to email alerts, Reputation Builder gives you the tools to actively manage and improve your online presence.
Reputation Builder Features
Review Monitoring
Track reviews from multiple review sites in one place. Get notified as soon as a new review is posted, helping you stay on top of customer feedback, spot issues early, and maintain a strong online reputation.
AI Review Responses
Respond faster and more effectively using intelligent AI-generated replies tailored to each review. Edit or approve each response before it’s posted, saving time while ensuring a consistent tone and professional reply.
Sentiment Analysis
Understand how your customers really feel. Our sentiment analysis tools break down trends across your reviews, highlighting strengths and areas for improvement so you can make smarter, customer-led decisions.
Feedback Collection
Capture valuable customer feedback privately using our feedback tool. These customisable forms let you ask the right questions and gather insight directly from your customers – without it being made public.
Review Snippets
Automatically generate impactful snippets from your best reviews and showcase them across your website. These positive highlights help build trust with potential customers and reinforce the strength of your reputation.
Email Alerts
Stay in the loop without logging in. Set up email alerts to be instantly notified when new reviews or feedback are received, so you can act quickly and keep your customer communications responsive and timely.
Frequently Asked Questions
Reputation Builder connects directly with your Google Business Profile to automatically pull in your latest customer reviews. You’ll also receive a dedicated Review Us page – a branded profile where customers can publicly leave feedback. In addition, you can create private feedback forms for more detailed input, ideal for collecting insights before prompting for a public review. All feedback – both public and private – is centralised in your dashboard for easy management.
Yes, you can respond to reviews from both Google and Review Us directly from within the dashboard. Our AI reply tool helps you craft professional, thoughtful responses quickly, or you can manually personalise your messages. This ensures your customers always feel heard while saving you time managing your reputation.
You can send review requests via email or SMS using customisable templates. These messages guide customers to your review or feedback form, making it easy for them to leave a response. You can set up automated campaigns or send requests manually after a job or purchase, helping you consistently collect fresh reviews with minimal effort.
Reputation Builder analyses all your feedback and provides sentiment insights, keyword trends, and performance over time. These reports help you identify recurring praise or issues, spot opportunities to improve service, and track your overall customer satisfaction. It’s like having a customer experience analyst built right in.
Yes – you can use our custom Reviews block to show off your best reviews on your website. You choose whether to show Google, Review Us, or both types of reviews. This not only builds trust with visitors but can also improve SEO and conversion rates by adding fresh, relevant content to your site.
See Your Reputation in a New Light
Your reputation matters more than ever. With Reputation Builder, you can collect and respond to reviews with ease, highlight customer satisfaction directly on your website, and gain valuable insights from sentiment reporting. Whether you’re looking to build trust, improve customer experience, or stand out in search results, our platform gives you the tools to take control. Book a free demo and see how Reputation Builder can help your business.